Privacy Policy tng99

1. Information We Collect

tng99 collects your personal information when you register an account, make a deposit or withdrawal, contact customer support, or interact with our platform in any way. The following are the categories of information we collect:

Account Registration Information

• Full name as it appears on your official identification document
• Active email address
• Mobile phone number
• Date of birth (for age verification — this platform is restricted to users aged 21 and above)
• Username and password (stored as a hash)

Financial and KYC Information

• E-wallet account number (Touch 'n Go eWallet, DuitNow) or bank details for deposit and withdrawal purposes
• Transaction records including deposit amounts, withdrawals and betting activity
• Copy of identity card (MyKad) or passport when KYC verification is required
• Screenshots or proof of payment when relevant for dispute resolution

Technical Information

• IP address and approximate geographical location
• Device type, operating system and browser version
• Login session data including access time and session duration
• Cookie data and automatically generated session identifiers

2. Purpose of Using Information

All information we collect is used for legitimate and controlled platform operations. tng99 does not use user data for purposes outside the following scope:

• Identity and age verification during the account registration process
• Secure processing of deposits and withdrawals through supported payment methods
• User account management including password resets, profile updates and complaint handling
• Compliance with KYC and AML requirements under the international licensing framework we operate under
• Delivery of service communications such as transaction notifications and security alerts
• Platform functionality improvements based on aggregate and anonymised usage patterns
• Prevention of fraud, account abuse and activities that violate our Terms & Conditions
• Sending promotional information or bonus offers if you have given consent to receive them

3. Data Sharing and Disclosure

tng99 does not sell, rent or disclose your personal information to third parties for their commercial benefit. However, there are certain situations where sharing information is necessary for platform operations:

Third-Party Service Providers

We share the necessary information with technical partners who help us operate the platform — including payment processing providers, cloud service providers and game software developers. All these partners are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

Legal Requirements

tng99 will disclose your personal information to the relevant authorities when required by law, court order, or within the framework of our international licensing obligations — including investigations into fraud and money laundering.

Business Transfer

In the event of any restructuring, merger or business transfer involving tng99, user information may be transferred as part of the platform's assets. Users will be notified by email or in-platform notice at least 30 days before any such transfer takes place.

4. Data Security

The security of your personal information is a priority in tng99's operations. We use a combination of technical measures and internal procedures to ensure your data remains protected at all times.

• TLS/SSL encryption for all data communications between your device and our servers
• Passwords are stored using a one-way hashing algorithm — no one at tng99 can read your password
• Two-factor authentication (2FA) is available for added account security
• Continuous account activity monitoring to detect suspicious login attempts
• Regular internal security audits to assess and strengthen our infrastructure

5. Your Rights as a User

As a tng99 user, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about your account at any time.
• Right of Correction: You may request correction of inaccurate or incomplete information through your profile settings or customer support.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal information, subject to record-keeping obligations under licensing and legal requirements.
• Right to Restriction of Processing: You may request that we limit how we use your data while any dispute is being resolved.
• Right to Object: You may object to the use of your data for marketing purposes at any time without needing to provide a reason.
• Right to Data Portability: You may request that information you have provided to us be returned to you in a machine-readable format.

To submit any request relating to the above rights, contact the tng99 support team via live chat or email. We will process requests within a reasonable timeframe.

6. Cookies and Tracking Technologies

tng99 uses cookies and similar technologies to improve the user experience and ensure the platform functions properly.

Types of Cookies We Use:

• Session Cookies: Required to keep you logged in during an active session. These cookies are deleted automatically when you close your browser.
• Preference Cookies: Store your chosen settings such as language and display preferences for a consistent experience.
• Analytics Cookies: Help us understand how users interact with the platform in aggregate — this information cannot identify any individual.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of some tng99 platform features.

7. Data Retention

tng99 retains your personal information for as long as your account is active or as long as needed to provide services to you. The following are our data retention guidelines:

• Active account data is retained for as long as your account exists on the tng99 platform
• Financial transaction records are kept for the period specified by international licensing requirements for audit and compliance purposes
• When you close your account, your personal information will be deleted or anonymised within a reasonable period, except where retention is required by law
• Technical logs and session data are kept for a limited period for security and troubleshooting purposes

8. Protection of Underage Users

We take the following steps to protect minors:

• All new users are required to verify their date of birth during account registration
• A strict KYC process is used to verify the identity and age of users when necessary
• If it is found that an account was opened by an individual under the age of 21, the account will be closed immediately and any remaining balance will be handled in accordance with licensing procedures
• tng99 does not knowingly collect personal information from individuals under the age of 21

Parents or guardians who have reason to believe their child is using the tng99 platform may contact our customer support directly for immediate assistance.

9. Amendments to This Privacy Policy

tng99 reserves the right to amend, update or change this Privacy Policy from time to time in line with changes to platform operations, licensing requirements or applicable laws.

When any significant changes are made to this Privacy Policy, we will notify users through one or more of the following methods:

• An in-platform notice on the home page or your account panel
• A notification email to the email address registered to your account
• An update to the last amended date at the top of this document

Continued use of the tng99 platform after any amendments are published will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about your privacy protections.

10. Contact Us Regarding Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how tng99 handles your personal information, please contact our support team:

Privacy Support Email:

Our support team is available 24 hours a day, 7 days a week in Malay and English via live chat and email. We will endeavour to respond to every privacy-related enquiry in a timely manner.